Help Shape the Future of Health Care in Kansas City

Your voice matters. Whether you’re a patient, provider, or community member, your input will help guide improvements in care, access, and outcomes across our city. Please take a few minutes to complete this short survey and make your voice heard.

Step 1 of 9

11%

SECTION 1: GENERAL AWARENESS & RECOGNITION

Have you heard of KC CARE Health Center before?

Yes, I’m very familiar

Yes, I’ve heard of them but don’t know much

No, I’ve never heard of them

How would you describe your familiarity with what KC CARE Health Center does?

Very familiar — I understand their services/products clearly

Somewhat familiar — I know a few things they do

Not familiar — I don’t really know what they offer

Which of the following best describes what you think KC CARE Health Center does?

Choose as many options as you believe.

Primary Medical Care

Behavioral Health Services

Dental Care

HIV and STI Services

Nonprofit for medical needs

When you think of KC CARE Health Center, what comes to mind?

Overall Healthcare

Emergency Healthcare

HIV Care

Mental Health Care

Affordable access to care

SECTION 2: BRAND PERCEPTION & REPUTATION

What words would you most associate with KC CARE Health Center?

Select up to 3.

Trustworthy

Affordable

Local

Innovative

Experienced

Friendly

Accessible

Unfamiliar

How would you rate KC CARE Health Center’s overall reputation in the community?

Excellent	Good	Fair	Poor	Don’t know

Have you personally used or interacted with KC CARE Health Center?

Yes, I’m a past/current patient

No, but someone I know has

No, I’ve never used their services

If you have heard about KC CARE Health Center, what was the source?

Select all that apply.

Word of mouth

Social media

Online search

Local news

Community events

Advertising (radio, print, digital)

Other businesses or partners

I haven’t heard anything

SECTION 3: SERVICES & VALUE PERCEPTION

Which of these services do you believe KC CARE Health Center provides?

Select all that apply.

Primary Medical Care

Behavioral Health Services

Dental Care

HIV and STI Services

Emergency Health Care

How relevant do you believe KC CARE Health Center’s services are to your needs or community?

Highly relevant	Somewhat relevant	Not very relevant	Not sure

How would you rate the quality of the care KC CARE Health Center offers (based on your impression)?

Very high quality	Good quality	Average	Poor quality	No opinion

If you needed healthcare, how likely would you be to consider KC CARE Health Center?

Very likely	Somewhat likely	Not likely	Not sure

SECTION 4: COMMUNITY & LOCAL PRESENCE

Do you know where KC CARE Health Center is located?

Yes — exact location (I know all of them)

Yes — general area (or I at least know where one is located)

I’ve heard of it but not sure where it is

How accessible do you think KC CARE Health Center is (location, parking, hours, etc.)?

Very convenient	Somewhat convenient	Not convenient	Not sure

How involved do you believe KC CARE Health Center is in the local community?

Very involved	Somewhat involved	Rarely involved	Not sure

Have you seen KC CARE Health Center sponsor or participate in any local events?

Yes, frequently	Occasionally	No	Not sure

SECTION 5: CUSTOMER EXPERIENCE & COMMUNICATION

If you’ve interacted with KC CARE Health Center, how would you rate your experience?

Excellent	Good	Average	Poor	Never interacted

What’s your impression of KC CARE Health Center’s customer service?

Extremely helpful and responsive	Generally good	Hit or miss	Poor	No experience

How easy do you think it is to get information about KC CARE Health Center (online or otherwise)?

Very easy	Somewhat easy	Difficult	I’ve never tried

Which of these platforms have you seen KC CARE Health Center on?

Select all that apply.

Facebook

Instagram

Google

Local directories

Nowhere/I haven’t seen them

How would you describe KC CARE Health Center’s online presence?

Modern and active

Outdated or limited

Professional but quiet

I’ve never seen it

SECTION 6: COMPETITION & MARKET POSITION

What other health facility do you believe aligns with the same service offerings as KC CARE Health Center?

Saint Luke’s Health System

Children’s Mercy Hospital

Swope Health

University of Kansas Health System

Samuel U. Rodgers Health Center

Compared to others in their field, how does KC CARE Health Center stand out?

They’re the best known

They’re more innovative

They’re more community-oriented

They don’t really stand out

I don’t know

What would make you choose KC CARE Health Center over another health care facility?

Select up to 2.

Location

Affordability

Community Activism

Service quality

Friend/family recommendation

Reputation of service providers

SECTION 7: BRANDING & STORY

What do you believe KC CARE Health Center stands for?

Select all that apply.

Honesty and integrity

Community connection

Healthcare for all

Whole-person healthcare

Innovation

Affordability

Professionalism

I’m not sure

Do you know how long KC CARE Health Center has been in business?

Over 10 years	5–10 years	Less than 5 years	Not sure

How do you perceive the people behind KC CARE Health Center?

Approachable and genuine

Knowledgeable

More transactional than relational

I don’t know them

What kind of reputation do you think the team at KC CARE Health Center has in the community?

Highly respected	Generally well liked	Mixed reputation	No opinion

SECTION 8: FUTURE INTEREST & EXPECTATIONS

Would you want to learn more about what KC CARE Health Center offers?

Yes, definitely

Maybe

What type of information would be most helpful from KC CARE Health Center?

Select up to 2.

Services

Community involvement

Team background

Customer testimonials

Project photos/examples

Would you follow KC CARE Health Center on social media if their content was helpful or relevant?

Yes	Maybe	No

How likely would you be to recommend KC CARE Health Center to someone else?

Very likely	Somewhat likely	Unlikely	I don’t know enough yet

If you could give KC CARE Health Center advice, what should they improve most?

Communication/visibility

Community engagement

Service offerings

Online presence

Nothing—I think they’re doing well

I don’t know

SECTION 9: DEMOGRAPHIC INSIGHTS

Where do you live in relation to a KC CARE Health Center facility?

Same neighborhood

Within 15 minutes

15–30 minutes away

Over 30 minutes away

Not Applicable

What age group do you belong to?

Under 18

18–24

25–34

35–44

45–54

55–64

65+

What is your connection to the local community?

I live here

I work here

Both

Not Applicable

What social media platform do you use the most?

Facebook

Instagram

TikTok

Not Applicable

What would most likely influence your decision to support or choose a local health care facility like KC CARE Health Center?

Word of mouth

Their community involvement

Their online reviews

Personal experience

Competitive pricing